Autonomize

About Autonomize AI 


Autonomize AI is revolutionizing healthcare by streamlining knowledge workflows with AI. We reduce administrative burdens and elevate outcomes, empowering professionals to focus on what truly matters — improving lives. We're growing fast and looking for bold, driven teammates to join us.

The Opportunity


We’re hiring a Customer Success & Engagement Manager who thrives at the intersection of customer value, workflow clarity, and internal coordination. This is a high-impact role managing the full customer journey post-sale—from handoff to implementation, go-live, and long-term delivery. You’ll drive measurable ROI, build scalable playbooks, and act as both the voice of the customer internally and the voice of Autonomize externally. You’ll work cross-functionally to ensure value delivery, growth, and alignment across every clinical, business, and technical stakeholder.

Key Responsibilities


Customer Onboarding & Rollout

  • Manage the post-sale customer experience from sales handoff through implementation, go-live, and delivery

  • Coordinate internal and external stakeholders to align on goals, timelines, and execution

  • Contribute to scalable customer success playbooks, including proactive customer health tracking and churn mitigation

Relationship Management & Customer Advocacy

  • Build trusted relationships across clinical, operational, and executive stakeholders

  • Deliver executive-level QBRs, insights, and recommendations to drive retention and adoption that are tied to customer goals and success metrics

  • Be the voice of Autonomize to the customer—ensuring momentum, clarity, and confidence throughout the journey

  • Represent customer goals, risks, and outcomes internally with precision and urgency

Cross-functional Collaboration

  • Coordinate across Product, Sales, Delivery, and Engineering to ensure delivery milestones and value realization are met. 

  • Capture and communicate the voice of the customer internally to inform product and process improvements

  • Lead the development of internal playbooks and customer-facing templates to scale delivery consistency

Expansion & Business Case Development

  • Partner with Sales to identify upsell and expansion opportunities tied to value delivered and customer pain points

  • Translate business objectives into actionable workflow design and value delivery plans

  • Build compelling ROI narratives, business cases, and outcome-driven reporting

Must have Qualifications


  • 3–5+ years in Customer Success, Healthcare Consulting, or Engagement Management

  • Bachelors degree required and MBA, MHA, and MPH preferred

  • Proven ability to own customer relationships and deliver high-stakes outcomes across complex organizations

  • Understanding of payer, provider, or pharma workflows and change management dynamics

  • Skilled in building business cases, defining ROI metrics, and communicating value to executive stakeholders

  • Strong collaborator who aligns cross-functional teams—from frontline clinicians to IT to product leaders

  • Adept at capturing and translating product feedback and workflow nuances

  • Track record of identifying expansion opportunities and contributing to account growth

  • Proficient in project planning, milestone tracking, and structured execution

  • Excellent communicator across technical and non-technical audiences

  • Fluent in reporting development, data visualization, and CRM/project management platforms

Bonus 


  • Experience in payer workflows, care management, or utilization review tooling.

  • Background in user research or service design.

  • Familiarity with HCIT compliance, FHIR, or clinical decision support tools.

  • Familiarity with ADA compliance

What we offer


  • A chance to make a real impact in the future of healthcare

  • Autonomy, ownership, and the ability to chart your own growth path

  • Competitive compensation and benefits

  • 100% employer-paid health, vision, and dental insurance

  • Retirement plans (401k), disability insurance, employee assistance programs

How to Apply


Please submit your resume and a brief cover letter to careers@autonomize.ai explaining why you are the ideal candidate for this role. We are excited to meet someone who is eager to bring their skills, enthusiasm, and creativity to our team!

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